About BookFreely

Booking, without the stress.

BookFreely is an online marketplace that connects customers with independent local service businesses. It's a two-sided platform: customers get a single place to search, compare, and book services with clear deposit and refund policies up-front. Businesses get a lightweight system for managing their calendar, taking payments securely, communicating with customers, and growing their book of business.

Our mission

Our mission is to make booking any service — from a haircut to a home repair to a private chef — as simple as booking a table for dinner. Independent service businesses deserve modern software, and their customers deserve clarity about what they're paying for and when.

How it works

Payments are processed securely through an encrypted checkout. Customers pay the deposit each business sets — refundable or non-refundable is disclosed on every listing before checkout — plus a one-time booking and processing fee of 3.85% of the full service price. When a booking is made more than 24 hours ahead, the deposit is charged today and the remaining balance is charged automatically 24 hours before the appointment; 24 hours or less before the appointment the full amount is charged today. Funds are routed to the business's payout account, minus BookFreely's 5% platform fee. A business becomes active on the marketplace once its subscription is active, its account is in good standing, and it has a service that meets our publication requirements. Identity verification is handled by our secure payments partner and is separate: it is what unlocks payouts and the Verified badge, so not every listed business is already identity-verified. Until a business is approved, its share of each payment is held by BookFreely as a pending transfer and released automatically afterwards — customers are never charged twice.

Why it matters

Most service bookings still happen through phone calls, DMs, and calendar screenshots. That's stressful for customers who don't know what they're committing to, and painful for businesses juggling reminders, no-shows, and payment collection. BookFreely brings both sides into one place with the transparency and safety of a real marketplace.

For customers

  1. 01
    Search for a service
    Filter by category, city, or keyword to find businesses near you.
  2. 02
    Compare businesses
    Reviews, pricing, deposit policy, and badges in one place. The Verified badge means our payments partner approved that business's identity — not every listing has it yet.
  3. 03
    Book online
    Pick a time slot from the business's live availability. No phone tag.
  4. 04
    Pay securely
    The deposit set by the business (refundable or non-refundable, labeled upfront) plus a one-time booking and processing fee of 3.85% of the full service price, via encrypted checkout. Booking 24 hours or less before the appointment charges the full amount today.
  5. 05
    Enjoy the service
    Automatic reminders 24 hours and 1 hour before. Any remaining balance is charged automatically 24 hours before the appointment.

For businesses

  1. 01
    Create your business
    Sign up in minutes with your business name, description, and contact info.
  2. 02
    Subscribe & set up payouts
    Activate your subscription and your listings can go live. Complete secure payout setup whenever you're ready — it's what unlocks your earnings and the Verified badge, not your ability to take bookings.
  3. 03
    Add your services
    Set pricing, deposit policy, availability, and where you serve customers (in-shop or online).
  4. 04
    Accept bookings
    Customers book directly. You confirm, decline, or reschedule from your dashboard.
  5. 05
    Get paid
    Deposits route to your payout account automatically once payout setup is approved. Before that, your share is held as a pending transfer and released to you afterwards. BookFreely takes a 5% platform fee.
Questions?

Reach us at bookfreely.support@gmail.com. Read our Terms and Privacy Policy.

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